Chapter 9.
Cianferoni, Nicola, Luca Perrig, and Jean-Michel Bonvin. 2022. ‘When Voices from below Are Heard: The Case of a Swiss Online Food-Delivery Platform’. in Missing voice? worker voice and social dialogue in the platform economy, The future of work and employment series, edited by A. Wilkinson, T. Dundon, P. K. Mowbray, and S. Brooks. Northampton: Edward Elgar Publishing.